Frequent inquiry
Q1: About the price.
A1: Our business hour is form 9am to 7pm. It is not 24 hours system.
Q2: Is it possible to keep the bicycle over night?
A2: Yes, it is. To keep the bicycle over night, there must be a parking space for the bicycle at accommodation. In case the accommodation facility does not have a space for parking, you must return bicycle every night by 19:00.
Q3: What is your policy regarding cancellation?
A3: There is no cancel charge if you call us by half an hour later from appointment time. In case you do not call us by the time you will be charged full of charge as cancel fee. When your appointment time is after 12:00 o’clock, you must let us know by 12:00 on the day you use the bike.
Ex: Appointment time is 9:00am. Cancellation must be made by 9:30.
Ex: Appointment time is 12:00pm. Cancellation must be made by 12:00.
Q4: Is there any attachable baby sheet?
A4: Yes, there are. We provide you it at only Kyoto Station CT as option items. They are 300yen per day. The baby sheet is available for under the age of 3 years.
Q5: Is there any suitable bike for children?
A5: Yes. We provide you suitable bikes for children. See bellow suitable bikes for your children.
- Mountain Bike without training wheel. (1500yen per day) 20 inch (Available height 100cm above).
- Mountain Bike without training wheel (1500yen per day) 22 inch (Available height 110cm above).
- MiniVelo Standrad Class (Small wheel bike, 1000yen per day) 20 inch (Available height 130cm above).
Q6: Does your company have delivering and picking up bicycle service?
A6: No. We removed the service on August 2005. Excuse for having removed, we thought that the service would encourage illegal and annoyance bicycle parking.
For alternative we have 5 cycle terminals in Kyoto where you are able to return the bike.
Thank you.
