Thank you for your continued support.
Since Kyoto Prefecture has partially lifted restrictions relating to COVID-19, we will resume our operations from Thursday, May 21, placing the highest priority on ensuring the safety and health of our customers and employees. We will take the following measures to reduce the risk of infection as well as preventing the spread of the virus.
・ Our employees will wear masks to prevent droplet infection.
・ Reception and guidance will be conducted outdoors.
・ We will disinfect the parts of bicycles that come into contact with the body, helmets, reception stationery, etc. with chlorine and alcohol each time customers use them.
・ We will refrain from face-to-face customer service; instead side-by-side customer service will be conducted while keeping appropriate distances.
・ We will minimize time required to take necessary information for registration from customers.
・ For the time being, we will accept telephone reservations on the day depending on availability.
・ We will monitor the health of our employees daily.
We have also introduced the following guidelines for our customers:
・ Please wear masks and use hand sanitizer when you visit.
・ Please refrain from using bike rental if you are feeling unwell.
・ Customers with advance reservations will be given priority. Please make reservations using our booking form on our website at least 2 days in advance. You can make reservations by sending email on the day before, or by phone call on the day of.
・ To keep safe distances, please avoid having more than one person in your group at reception.
・ Washrooms are not available at our offices.
Thank you for your understanding and cooperation.