emergencyEmergency support and insurance/compensation
If you have any problems, please call us first.
TEL/ Opne-Closed 9:00～18:00
Two insurances for safety and security
- Non-life insurance
- The bicycle rental fee includes damage compensation insurance of 100 million yen for people and objectives, so it is safe in case of emergency.
- Peace of mind support (theft damage damage reserve system)
- It is our own system to compensate for theft and damage in case. You can subscribe for 300 yen per unit (during the rental period). However, notification to the police and a report are required for adaptation. In addition, please note that theft or removal if the bicycle is parked illegally or theft if the bicycle is parked without locking it is not covered by the warranty.
Emergency support service
Most of our rental bicycles are equipped with German Schwarbe tires, which have a high reputation for puncture durability and running performance. If you experience a flat tire while riding, please be assured that we will deliver and exchange your bicycle free of charge with a single phone call. For other mechanical troubles, we will basically respond in the same way.
*If the tube is damaged after the puncture occurs and the tube is damaged, the tube replacement cost will be charged.
*Emergency support services are provided within the prescribed range in Kyoto City (East = Keage West = Arashiyama South = Fushimi North = Kamigamo) and during business hours.